Legal

This Privacy Policy explains how Habeep collects, uses, stores, shares, and protects personal information when you use our website, mobile experiences, property marketplace, landlord tools, listing features, feeds, and support channels.

• This policy applies to tenants, buyers, landlords, agents, visitors, account holders, and anyone who contacts Habeep.
• By using Habeep, you acknowledge that we may process information as described here and in line with applicable privacy and data protection laws.
• If you do not agree with this policy, you should stop using Habeep and contact us if you need help with an existing account or request.

The information we collect depends on how you use Habeep, your role, and the features you interact with.

• Account and profile information such as name, email address, phone number, username, profile photo, role, and login or verification details.
• Property and listing information such as title, description, price, type, rent or sale status, availability, location, media, features, documents, and agent or landlord details.
• Search and activity information such as searches, filters, viewed listings, saved posts, likes, comments, shares, follows, and feed interactions.
• Location information such as city, state, address, country, and approximate or precise location where you provide it or allow location features.
• Payment and transaction-related information such as payment references, wallet or rent activity, receipts, and support evidence. Payment partners may process card or bank details where payment features apply.
• Device and technical information such as IP address, browser type, device type, operating system, app version, identifiers, cookies, log data, and usage diagnostics.
• Support and communication information such as messages, emails, calls, screenshots, documents, complaints, and feedback you send to us.

We use personal information to provide, maintain, secure, improve, and support Habeep.

• Create, manage, verify, and secure user accounts.
• Display property listings, feeds, profiles, media, comments, activity, and related marketplace content.
• Support property search, filtering, nearby discovery, recommendations, saved activity, and listing comparison.
• Help landlords and agents publish, manage, update, and support property information.
• Process payment-related records, rent or wallet activity, receipts, dispute checks, and transaction support where applicable.
• Respond to enquiries, support requests, complaints, safety reports, and service communications.
• Detect fraud, suspicious activity, policy violations, abuse, spam, and unauthorized access.
• Comply with legal, regulatory, tax, accounting, safety, dispute resolution, and enforcement obligations.

We do not sell personal information. We share information only where it is needed to operate Habeep, protect users, or meet legal requirements.

• With other users where marketplace features require it, such as property details, public profiles, listing authorship, comments, and enquiry context.
• With service providers that help us host, secure, analyze, maintain, message, process payments, deliver media, provide support, or operate Habeep.
• With payment, wallet, banking, rent, utility, or transaction partners where payment-related services apply.
• With landlords, agents, tenants, buyers, or property managers where needed to handle enquiries, inspections, listing management, or support requests.
• With professional advisers, auditors, insurers, legal representatives, or regulators where required for business, compliance, or dispute purposes.
• With law enforcement, courts, regulators, or government authorities where disclosure is required by law or needed to protect rights, safety, users, property, or Habeep.

We use cookies and similar technologies to operate Habeep, keep information only as long as needed, and apply reasonable safeguards to protect it.

• Essential cookies help keep you logged in, remember preferences, protect sessions, and support core site functions.
• Analytics and performance technologies help us understand page usage, feature performance, errors, and service reliability.
• Account data is generally kept while your account is active or as needed to provide services.
• Listing, transaction, support, safety, and dispute records may be kept longer where required for legal, accounting, audit, fraud prevention, or enforcement reasons.
• We use reasonable technical, administrative, and operational controls designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Subject to applicable law, you may have rights over your personal information.

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information where the law allows it.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request portability of certain information where applicable.
• Complain to a data protection authority, including the Nigeria Data Protection Commission where applicable.

For privacy questions, requests, complaints, or account support, contact Habeep using the details below.

• Email: support@habeep.org
• Phone: +234 708 818 8807
• Address: 13b Nsefik Eyo Layout, Off Marian road, Calabar, Cross River State, Nigeria.